Effective date: 08 December 2025
CB Trucking respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have.
1. Information we collect
When you contact us or request a quote, we may collect personal information such as your name, company name, email address, phone number, pickup and delivery details, and any information you include in your message.
We may also collect limited technical information when you use our website, such as your IP address, device type, browser type, and pages visited, to help us improve the website.
2. How we use your information
We use your information to respond to enquiries, provide quotes, schedule and manage transport services, communicate with you about your request, and improve our customer service and website experience.
3. Lawful basis for processing
We process personal information to respond to your request, to perform services you ask for, and where applicable to comply with legal obligations. We may also process information where we have a legitimate business interest in improving our services and communication.
4. Sharing your information
We do not sell your personal information.
We may share your information with trusted service providers who help us operate our business and website, such as hosting providers, email services, and messaging tools, only where needed to provide our services. These providers are expected to protect your information and use it only for the intended purpose.
We may also share information if required by law, regulation, or a lawful request.
5. Data retention
We keep personal information only for as long as necessary to respond to your enquiry, provide services, maintain business records, and meet legal or regulatory requirements. When information is no longer needed, we take reasonable steps to delete or anonymise it.
6. Security
We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. No method of transmission over the internet is completely secure, but we work to maintain appropriate safeguards.
7. Cookies
Our website may use cookies or similar technologies to improve functionality and understand how visitors use the site. You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some site features may not work properly if cookies are disabled.
8. Your rights
You have the right to request access to your personal information, request correction of inaccurate information, and request deletion where applicable. You may also object to certain processing or request that we limit the use of your information, subject to legal requirements.
9. Contact us
If you have any questions about this Privacy Policy or how we handle personal information, contact us using the details below.
CB Trucking
Email: info@cbtrucking.com
Phone/WhatsApp: 012 345 6789
10. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The latest version will be posted on this page with the updated effective date.
